This article explores the dual role of IT in organisations, balancing foundational “plumbing” functions with innovative business development. It discusses Gartner’s bimodal IT framework, highlighting the operational stability provided by Mode 1 and the experimental growth enabled by Mode 2. Topics such as cost centres versus profit centres, cybersecurity investment, and the integration of IT and OT are examined to underline the necessity of a balanced approach. The conclusion emphasises the importance of aligning these roles for operational efficiency and strategic growth.